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Thank you for being an Alto-Shaam customer.

As of November 1st, 2021, BSE Mid-Atlantic proudly represents Alto-Shaam 
To make sure you have all the tools needed to continue being an 
Alto-Shaam customer, please see below:

Sales, Quotes, and General Inquiry:

All inquiries can be sent to Ed Soehngen at
or call 609-709-6458 or 301-364-4052

Quote requests can be sent to
Please copy Ed Soehngen in addition for coordination purposes.  

To email both simultaneously: 



All orders can be sent to
Please copy Ed Soehngen at

To email both simultaneously: 


All service concerns and demo requests should be entered via the BSE website so the BSE Mid-Atlantic can stay aware of any issues and coordinate appropriately.

Please see our website at and navigate to Online Services Or click here for a direct link to the Service Menu:


Options available:

  • Warranty Service Request

  • Culinary Equipment Demonstration - Operating & maintenance instructions only,   Demonstrator is not a technician

  • Mechanical Start Up Request - When purchased with a unit

For direct access to the Alto-Shaam Service Team, please use this link:
or call 800-558-8744

For direct access to the Alto-Shaam Factory Authorized Installation Form: